NINA DURHAM, Project Manager

ANETRA CANTRELL, Executive Assistant

TIFFANY GIPSON, Owner & Graphic Designer

Consultation Meeting

Q: I would prefer to schedule a consultation in person.

A: We will definitely meet with you and discuss your vision! Consultation meetings are $25 for an hour. Should you need a longer time frame, please let us know at the time of scheduling a consultation. 


Submitting an Order

Q: How do I place an order?

A: You may place your order online for a specialty service, via telephone or via emailPayment is required before designing will begin; once we have received payment, your order will become active. 


Payment Options

Q: What type of payment options do you offer?

A. We accept Cash, Visa, MasterCard, American Express, Discover and PayPal payment transactions online. We can also send you an invoice directly. 


Invoice Request

Q: I prefer to make my payment once I have received an invoice. 

A: That is perfectly fine! We will send an invoice to your specified email address for your order. Please note, invoices not paid within 10 business days will automatically be cancelled. 


Payment Arrangement

Q: Do you offer payment arrangements?

A: Yes! Just inform us of your request and we will let you know what we can do. 


Cancel an Order

Q: Unfortunately, I need to cancel an order.

A: Sure, things happen! A full refund will be honored if it is cancelled within 24 hours the order was received AND if no work had been done prior to the cancellation notification. Otherwise, we will not be able to honor a full refund. We will offer a credit for the same amount rendered for a service. The credit will be good for six (6) months. 


Local Delivery

Q:  I am local, but I will need my order delivered to me. Is this option available? 

A: All printed orders are to be picked-up, but we do offer delivery services for $10 outside of the Lancaster, TX area. Delivery request must be scheduled at the same time of the order placement. 


Shipping

Q: Could I have my order shipped to me?

A: Yes, we will be able to ship your item depending upon what type of ship service requested and your location (i.e. - same day, next day, ground, etc.). Please contact us for the rates on shipping. However, if the client will provide a shipping label via email, there will not be an additional cost from us.


Drafts Time-frame

Q: After I submit payment, when will I receive my drafts?

A: Depending on what type of service you ordered, drafts are sent within 2 to 4 business days. 


Rush Service

Q: I need my order on a rush delivery. Do you offer rush service?

A. Yes! If you are needing an order completed same day or on a next day service, rush service option is available for a $15 rush fee. 


Designing Concept

Q: I do not know what type of design I would like. What should I do?

A: Leave it to us! We will wing your design and see if you like those options. 


Do Not Like Drafts

Q: I do not like any of the drafts. What is the next step?

A: Your sincere love for your order is what we strive for. If you do not like any of the drafts, then please let us know! We will re-design a draft to see if you would like that draft instead. We do ask, that if you do not like a design, to please inform us of what you would definitely desire to see before we begin redesigning your order.


Refunds & Exchanges

Q: I do not like the final of an order. May I request a refund?

A: We offer credit for the same amount rendered for a service if your order was not cancelled within 24 hours the order was placed. If you are not satisfied with a service for any reason, you must inform us BEFORE receiving any final files or printout of your order; otherwise we will not be able to give you a credit for that order. 


Changes After Final
Q: I need a change made to the artwork that was already finalized?
A: That is completely fine. We do charge a $10 after fact change fee. 


Promotions

Q: I have a CREward coupon. May I use the coupon with the current promotion?

A: CREward coupons cannot be combined with any other promotion.


Service Denied/Client Relationship Termination Notification

We reserve the right to refuse service to anyone or terminate a client relationship respectfully and professionally if we believe that we are not able to satisfy a client.

 

Office: 469-233-3812 
Email: inquiry@creativedesignstg.com
Alternative Email: creativedesignstg@hotmail.com
Hours of Operation: Monday-Thursday (9:00 am - 6:00 pm)

                              Friday (10:00 am - 4:00 pm)
                              Saturday (11:00 am - 4:00 pm)
                              Sunday (CLOSED)